This Privacy Policy applies to Lokanet, a software as a service platform that is owned and operated by PT Viktori Inter Prima, a legal entity registered in the Republic of Indonesia.
PT Viktori Inter Prima is the data controller responsible for the collection, use, and protection of personal data processed through Lokanet services.
By accessing or using Lokanet, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect the following types of information:
Lokanet processes message data transmitted through connected communication channels such as WhatsApp Business API. These messages are stored solely for the purpose of delivering the messaging functionality within the platform, including displaying conversations to authorized users of the system.
PT Viktori Inter Prima does not access, sell, distribute, or disclose the content of these conversations to any third party except when required to operate the service or comply with legal obligations.
Message data remains under the control of the business customer that uses the Lokanet platform.
Lokanet may use anonymized and aggregated messaging data to improve artificial intelligence and automation features within the platform.
Any such data used for model improvement will be processed in a manner that removes personally identifiable information wherever reasonably possible.
Lokanet does not use identifiable personal data for AI training without appropriate safeguards and compliance with applicable data protection regulations.
Personal data collected by Lokanet may be used for the following purposes:
We process personal data based on one or more of the following legal grounds:
We do not sell personal data to third parties. We may share data with trusted third party service providers for purposes such as hosting, analytics, communication services, or payment processing, solely to support Lokanet operations and under appropriate confidentiality obligations.
We use third-party services (such as Midtrans) to process payments. These third parties only process payment data and are subject to their own privacy policies.
Personal data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws.
PT Viktori Inter Prima implements reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.
All payments made for Lokanet services are final and non-refundable, unless otherwise explicitly stated in Lokanet's policy.
Users may terminate their use of the services at any time, but no refunds will be provided for the ongoing billing period.
In certain cases, Lokanet may issue refunds at its sole discretion.
Users may have rights under applicable data protection laws, including the right to access, correct, or request deletion of their personal data. Requests can be submitted using the contact details below.
For any questions or requests regarding this Privacy Policy or personal data processing, please contact:
Email: darren@lokanet.io
Company: PT Viktori Inter Prima
Address: Ruko Sunset Avenue Blok J06A/07 Citra Garden 8, Desa/Kelurahan Pegadungan, Kec. Kalideres, Kota Adm. Jakarta Barat, Provinsi DKI Jakarta
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date.